Refund policy


Online Returns

We want you to LOVE your purchase and are happy to help in any way we can! We are always on hand to send extra photos and measurements and answer any questions you may have about a product. 

If you are not completely satisfied with your purchase, we are happy to offer you a store credit or exchange. Store credit can be used both in-store and online. Please note we do not issue refunds for return items. 

All unauthorized returns/exchanges will not be accepted. Customers are responsible for all return shipping costs, please note that original shipping charges are non-refundable. 

Any item purchased on sale are considered FINAL SALE and are not eligible for return, exchange or store credit, including items sold at promotional discount. Returns will not be accepted for intimates, swimwear, apothecary or pierced earrings. We do not offer price adjustments for prior purchases.

All returns must be pre-approved. Before returning an item, please contact us at  hello@shop-openhouse.com to notify us of the item you wish to return, and the reason for return.

Items must be returned within 5 days upon receipt of delivery, in their original unused, unwashed condition and with all tags still attached. We reserve the right to request proof of shipment date. Customers are responsible for the cost of all return shipments. We highly recommend that you insure all packages, as a full credit will only be issued if the package is not lost or damaged. 

Risk of Loss

All items purchased from Open House are made pursuant to a shipment contract.This means the risk of loss and title for such items is passed to you upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments, this is a very rare occurrence. For this reason we recommend you select a shipping option that offers tracking.


International Orders

Unfortunately we are unable to offer International exchanges or returns at this time, as the shipping and related charges often work out to be more than the cost of the item itself.


In-Store Returns 

All in store purchases are eligible for exchange or store credit only within 5 days of purchase. Please bring your receipt or proof of purchase. All items must be in perfect, unworn condition with all tags and packaging attached. Once your order is returned, you will receive a store-credit to use at any time.

We do not offer returns or exchanges on sale items, lingerie, swimwear, ceramics, candles or apothecary.

All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us photos of the damaged packaging or garment.